FAQ: Frequently asked questions about sauna visits

You can reserve your sauna online by choosing your preferred location, filling out the booking form and specifying your preferred date and time.

A booking can be cancelled or rebooked up to 48 hours before the start of the booked sauna appointment. In the event of cancellation, a voucher will be issued for the amount booked. Bookings cancelled too late or not used will incur a charge and will not be refunded.

Payment is made online by credit card or Twint.

The basic rate for 1-2 people per hour is CHF 35, for each additional person CHF 10 per hour is charged.

You can reach us via the contact form on our website or contact us directly by email at info@saunakiste.ch. Unfortunately, we cannot be reached by phone.

The sauna is heated by the users themselves with fire. Firelighters are provided for this purpose. If you see in the booking calendar that you are the first to use the sauna that day, you can come an hour early to heat it up properly. • booking calendar Zehendermätteli(www.saunakiste.ch/buchungskalender-zehendermaetteli) • Leissigen booking calendar(https://www.saunakiste.ch/buchungskalender-leissigen) • Solothurn booking calendar(https://www.saunakiste.ch/buchungskalender-solothurn)

We recommend bringing: · Drinks · Two towels · Swimwear · Flip-flops · Headlamp in the dark · Please come already showered.

The sauna is heated with a wood stove and has a temperature between 80 and 90 degrees Celsius.

Before your visit, make sure that no one has booked before you. If not, you will have to heat up the sauna yourself. It takes about 45 minutes for the sauna to heat up. You will not be charged for the extra time it takes to heat up. Please also check the ash pan under the fire hole and empty it before heating up for the first time.

Please clean the floor with the broom provided, take all rubbish with you and empty the foot cleaning basin. After your stay, lock the door and place the key in the designated key deposit.